When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Both JetBlue and Delta made an impressive showing across the premium segments, too. Delta snagged the top spot in the premium economy category ... passengers that did experience a problem with ...

JetBlue ranked highest for business ... longer-term success will be how well they manage economic headwinds without compromising on customer experience.” Still, some airlines are seen more ...

JetBlue's EvenMore rows are premium economy seats with extra legroom ... I was already planning to dish out more cash to experience the upgrade on another long-haul flight. Living in Queens ...

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming ... Southwest Airlines earned the top spot for economy passenger satisfaction, besting ...