Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better. The help ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

"You're placing what was previously handled internally and at low cost, in the hands of higher-cost IT experts," he says, adding that, in decentralised environments, multiple help desks are emerging ...

School districts say supporting student-run help desks saves money and offers students a taste of the real world. The number of help-desk personnel at Cartwright School District in Phoenix is huge ...