A range of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants, in the most effective and efficient manner possible. Customer ...

Identifying the difference between customer and patient experiences in healthcare and why they shouldn’t be confused is integral to organisations delivering their services to people. Healthcare ...

The Ministry of Health and Social Services (MOHSS) on Monday launched its Customer Service Charter, a document aimed at improving public service delivery and ensuring quality healthcare for all.

has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the Seventh Ghana Customer Service Index (GCSI) survey, conducted by the Institute of ...

Adobe Experience Manager delivers the latest web content to patients, making it easy to visit Mercy’s website to access self-service information ... a focus on the customer, healthcare is ...