A range of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants, in the most effective and efficient manner possible. Customer ...

Identifying the difference between customer and patient experiences in healthcare and why they shouldn’t be confused is integral to organisations delivering their services to people. Healthcare ...

has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the Seventh Ghana Customer Service Index (GCSI) survey, conducted by the Institute of ...

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...