Frontier Airlines removed a well-known service option from its menu — telephone communications. If you need to speak with a customer service representative, you’ll have to do so solely through ...

Customers who call the customer service phone number now are greeted with an automated message that says, "At Frontier, we offer the lowest fares in the industry by operating our airline as ...

Frontier Airlines has scrapped its telephone customer service line. The airline has switched to chat to give information as "efficiently" as possible, CNBC reported.

Frontier Airlines hangs up on customer service by telephone Dial the number, and a recorded message refers you to the website or mobile app. That could alienate some customers, one analyst says.

I booked a round-trip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife's credit card $583 on the same day.

Frontier told its investors that the automated system will allow for a single representative to serve three customers simultaneously, thereby significantly reducing its current customer service ...

Denver-based Frontier Airlines announced that it is no longer offering customer service over the phone. Instead, the airline will switch entirely to online-based interactions.

She, like many travelers right now, was unaware that Frontier Airlines recently shut down its customer service phone lines, forcing her to an online chat system that she struggled to use.

Low-cost carrier Frontier Airlines dropped its customer service phone line in the middle of the busy holiday season as it fully transitions to digital communications.

The Denver-based airline recently transitioned away from the customer service phone number after its Nov. 15 Investor Day report called one-on-one voice calls “unscalable, inefficient and ...