As police departments around the country explore ways to improve, mental health experts say they need to focus on how cops handle emergency calls.

The emergency communications center has been undergoing upgrades, implementing more training and getting its call-takers certified in a number of areas.

Community training Another component the outreach team plans to offer is customized training for community members, particularly in the downtown business area, Hubbard says.

In Lemhi County, Idaho, for example, if the sole dispatch center goes down, 911 calls go unanswered. The roughly 8,000 ...

Congressional staff and lawmakers are being offered optional emergency preparedness training, but some are looking to make that mandatory.

A survey published Tuesday found that few 911 call centers said they have staff trained to handle behavioral health crises.

911 centers face a critical dispatcher shortage as cities rush to staff emergency lines.

Firefighters don't spend nearly as much time learning emergency vehicle response procedures - despite the fact that emergency vehicles are used much more frequently on calls than ...

Emergency personnel are trained to be prepared for any situation they might face, including those that occur at the Myrtle ...

FEMA Cuts Emergency Training Ahead of Hurricane Season as Acting Head Warns Staff 'Don’t Get in My Way' "I will achieve the president’s intent," the new acting head of FEMA said on a recent ...