Forbes contributors publish independent expert analyses and insights. Jenn covers retail, customer loyalty and behavior, CX and CRM. This holiday season, an increasing share of gift givers are ...
FedEx Easy Returns will be offered at 3,000 drop-off locations at FedEx Office and Kohl’s stores with plans for rapid growth across the country. FedEx is offering customers a new way to return ...
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Easy returns cause big trouble for Amazon sellers, but return rates show signs of slowing
Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...
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