For those who haven't been following his adventures, posts Dell adventure begins again, day 1 and Dell repair adventure, day 3 will bring you up to speed.

Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to provide the warranty service it promises.

I covered Dell’s ProSupport a few years back which leveraged big data and IoT approaches for predictive maintenance which was very cutting-edge. Dell Technologies recently announced an expansion ...

Dell, one of the world’s major PC makers, is working on bringing more user-friendly repairability to its laptops. It teased us last yearwith an early version of Concept Luna, which promised to ...

First Look: Dell's 'Concept Luna' Modular Laptop Is Back, Ready for Repair by Robots Dell's easily disassembled laptop prototype, which we saw first in 2021, returns with a new design that promise ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service ...

Dell is warning potentially millions of customers that sensitive information including details of purchases and support calls are being trafficked on the Dark Web.

Dell’s Android-powered Streak is an intriguing device. Billed as a tablet but priced and sold like a phone, the Streak has more in common with the HTC Evo and Droid X than it does with the iPad ...

Since our last episode, our hero has been communicating with Bob Pearson, Dell's VP of Communities & Conversations, and Bill Bivin, Dell's Community Liaison, about getting my Dell Lattitude D620 ...