No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

According to a recent legal industry study, 1 85% of United States lawyers report that client satisfaction is critical to success, yet only 37% of those surveyed are formally measuring client ...

Accredited Debt Relief Surpasses 1M+ Clients Helped, Earns National Awards for Excellent Customer Service in 2025 ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Giovanni Sapio Appointed as CFO to Support Strategic Expansion; New Client Excellence Organization Established to Enhance Customer Experience and Operational Efficiency SAN DIEGO & COLUMBUS, Ohio & ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.