It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

12 June 2008 Dubai's fast-paced growth in key industries has set off an "alarming" lag in customer service standards, new research has revealed. The retail sector was singled out as performing lowest ...