Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Customer service staff have a great responsibility in the marketing and sales of your company's products and services.

In a workshop titled Customer Service Skills, you will learn techniques that will not only help you solve complaints faster and deliver service that earns praise from both customers and higher-ups but ...