Airline customer-service agents say they often get verbal threats from passengers, and sometimes they turn into physical confrontations. The Government Accountability Office reported Tuesday that ...

American Airlines customer service and gate agents approved a new labor contract that includes average pay raises of 30 percent, the union representing the workers just announced today.

Dear United Airlines, Science Says Customer Service Agents Are Much Ruder Than Customers You think you’re more polite that the customer service agent on the other end of the line? You are.

The IAM represents approximately 8,300 customer service employees, which includes customer service representatives and source-of-support representatives for Southwest Airlines.

ILLINOIS (AP) - A former Southwest Airlines customer-service agent has been indicted and charged with fraud for allegedly making and selling travel vouchers worth nearly $1.9 million.

Scammers are targeting air travelers by impersonating airline customer service reps to gain personal information from passengers dealing with flight delays and cancellations at airports.

Airline delays and cancellations are a nightmare for travelers. Now, scammers posing as customer service agents are making those problems 10 times worse!

Airline customer service agents are the ground personnel you work with before your flight departs. They check in customers for flights, handle and tag checked bags, and board and deplane ...

Which is the most stressful job at an airline? Pilot? Flight attendant? Lost-baggage troubleshooter? Chief executive? If you chose one of those positions, I would respectfully disagree. As a ...

Nearly all airline customer service agents recently surveyed by the government reported being verbally harassed by passengers and about 1 in 10 said passengers attempted to assault them in the ...

More than half of customer-service agents reported threats or other harmful action by airline customers in the past year, says the Government Accountability Office.