While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management.

Verint ®, The Customer Engagement Company ®, today announced it has received top scores and is a leader in the Ventana Research Customer Experience Management Value Index 2023 report. *Verint ...

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Custo ...

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, today announce ...

Experience Management, or XM, has grown from a niche idea to the very heartbeat of truly customer-centric organizations.

Together, they aim to transform customer experiences, enhance loyalty, and drive growth through innovative platform integration. By combining Punchh’s loyalty solutions with Yumpingo’s customer ...

The growth in the customer experience management market is a direct reflection of the changing business landscape, where customer-centricity is paramount. Companies are recognizing the immense ...

This increased efficiency also makes the call center space accessible for growing businesses with fewer available agents. Offering A One-Stop Solution for Unified Customer Experience Management ...

Occasion purchasing: It’s fairly easy to track spending habits on seasonal events, such as holidays (Christmas, Thanksgiving, ...

For example, a customer who has researched a bag online may be invited to see the bag’s latest seasonal colors in person, where a sales assistant will be ready to provide a tailor-made experience.

If done right, a customer experience strategy could help rebuild trust in the federal government.