Training an entire team on communication skills is a special opportunity to make a tangible impact. Trouble is, it’s hard to get all team members in the same room at the same time with a communication ...

A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

Empathy and communication skills lie at the heart of effective clinical practice, underpinning both patient satisfaction and successful therapeutic outcomes. In medical education, these competencies ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...

Health professionals lack confidence in end-of-life care issues, particularly in communicating with dying patients and their families. University Hospitals Coventry and Warwickshire Trust set up a two ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...