A proposed US bill could impact remote interpreting offerings. Readers weigh in on the bill, GPT-5, Copilot, and marketing antics.

The AI R&D proprietary technology of IQSTEL, through its product IQ2Call.ai, will lead this transformation in call center services.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees commuting long hours and high turnover rates. Boris decided a remote call ...

The FCC said its rules require VoIP providers like Charter "to notify 911 call centers as soon as possible of outages longer than 30 minutes that potentially affect such call centers.