The service integrates Avaya Enterprise Class Internet Protocol Solutions and Avaya Multimedia Contact Centre software with Bell Canada's IP/broadband network.

Canadian telecom giant Bell has acquired two call centers to bolster its customer care service in the Atlantic Canada region, where its telecom subsidiary is rolling out fiber networks. Both centers, ...

Andrea Rizzo, 50, has worked for Bell — Canada's largest telecom service provider — for 20 years, and says the pressure to upsell customers who call in has become relentless.

Call me maybe? I’d hoped to hear from Bell Canada president George Cope after writing an open letter (Aug. 4), asking him to make a Herculean effort to fix customer service.

Extra features: Bell Canada offers call waiting, caller ID and call forwarding to interested customers. The features are included in the price of some plans.

Bell Canada today announced the launch of Build. Connect. Grow Canada., a national multimedia campaign calling on the Canadian Radio-television and Telecommunications Commission's (CRTC) and the ...