Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, today released new data showing that its AI agents are materially changing the economics of ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of managing thousands of conversations simultaneously and upselling services ...

AI is helping customer service teams work faster, but poor coordination between systems is preventing those gains from ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...