An air ambulance service urges families to teach children what to do in an emergency.

One of the busiest starts to the summer has put significant pressure on ambulance services. South East Coast Ambulance ...

There have been big changes in how emergency calls are handled in Wales, with global interest.

A 55-year-old man died alone after twice calling 999 only to be told by call handlers an ambulance would not be sent for him.

The Welsh Ambulance Service revealed some of the most ridiculous calls it received this year — including a woman who lost her voice, a person who had eaten too much kebab and another person who’d ...

The ambulance service said it had a record-breaking day with more than 5,000 calls, with many saying they felt 'overheated' or were sunburnt ...

There are some things that ambulance call handlers cannot detect over the phone - and that's where Jackie Hatton-Bell comes in. She is one of 130 volunteers in Wales trained to attend the scene of 999 ...

“An apology is not good enough. We need change." ...