One firm controls quarter of 1-800 numbers; many redirect callers to phone-sex lines. The toll-free number for Glenn Noyes’ business, Patriot Auto Services, in Edgewater, Md., was mistakenly canceled.

In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

A pair of Democratic senators on Monday fired a bevy of questions to Social Security Commissioner Frank Bisignano about the agency’s decision last week to reassign 1,000 field office employees to help ...