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FCC, Crisis Lifeline
FCC approves georouting for 988 Suicide & Crisis Lifeline, clearing the way for more localized care
The Federal Communications Commission voted Thursday to approve new rules requiring wireless calls to the 988 Suicide & Crisis Lifeline to be routed based on location.
FCC adopts georouting rules for national suicide and crisis lifeline
The Federal Communication Commission's new rules will require U.S. wireless providers to automatically route calls and text messages to the 988 lifeline to local crisis centers based on the callers’ physical locations.
What is georouting and how can it improve the 988 suicide and crisis lifeline?
The Federal Communications Commission will vote this week on rules requiring cell phone carriers to route calls to the 988 suicide and crisis lifeline based on approximate location rather than phone number area code — a technology known as georouting.
FCC now requires georouting for wireless calls to 988, the National Suicide Prevention Hotline
The Federal Communications Commission has passed rules that will require all wireless calls to the 988 Lifeline to be georouted. Geographic routing ensures that attempts to reach the National Suicide Prevention Hotline for intervention services will be sent to the location where the call is placed rather than to the location of the caller's area code and exchange.
FCC requires 988 calls be routed to local call centers
The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will be required to use georouting to connect callers to the 988 call center closest to the caller’s physical location,
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