AT&T will credit you for a day’s service

AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T offers customers bill credits for network outages with new guarantee
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live
AT&T knows telecoms don't have the best reputation: New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages and still paying for it.
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
AT&T launches service ‘Guarantee’ that includes credits for outages
AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl
AT&T introduces new guarantee to refund costs for outages
Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a day’s service.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...
Did your internet cut out? AT&T says it will start paying you back for outages
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
After embarrassing blunder, AT&T promises bill credits for future outages
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...
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Tech Bytes: AT&T offers credit to those affected by outages
AT&T to communicate more openly and efficiently about service outages, even offering customers credit. Facebook Marketplace ...
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AT&T offers credits to customers for outages
AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and ...